Terms of Service - Medical Services

Effective Date: July 3, 2025

Last Updated: July 3, 2025

1. Acceptance of Terms

By accessing or using Virtual Concierge MD services ("Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use our Services.

Services are operated by: Theressia L. Washington, MD, P.C., doing business as Virtual Concierge MD, TessMD Health, Dr. Tess of Beverly Hills.

2. Medical Services Description

2.1 Telehealth Services

We provide:

1. Virtual medical consultations
2. Prescription services
3. Chronic disease management
4. Preventive care
5. Health education
6. Follow-up care

2.2 Specialized Services

1. Weight loss management
2. Hormone replacement therapy
3. Aesthetic medicine consultations
4. Functional medicine
5. Age management medicine

2.3 Service Limitations

We do NOT provide:

1. Emergency medical services
2. Services outside licensed states
3. Services to non-patients
4. Guarantees of outcomes

3. Eligibility

3.1 Age Requirements

1. 18 years or older
2. Parental consent for minors
3. State-specific age restrictions apply

3.2 Geographic Requirements

Must be physically located in:

1. California
2. Illinois
3. Indiana
4. Montana
5. New York
6. Nevada

3.3 Technology Requirements

You must have:

1. Compatible device
2. Internet connection
3. Email address
4. Phone number

4. Patient Registration

4.1 Account Creation

You agree to:

1. Provide accurate information
2. Update information as needed
3. Maintain account security
4. Not share login credentials

4.2 Identity Verification

We may require:

1. Government-issued ID
2. Insurance information
3. Address verification
4. Identity confirmation

5. Medical Services Terms

5.1 Doctor-Patient Relationship

Established only when:

1. Registration completed
2. Consent provided
3. Provider accepts you
4. First consultation occurs

5.2 Standard of Care

We maintain:

1. Professional medical standards
2. Evidence-based practices
3. Appropriate documentation
4. Continuity of care

5.3 Your Responsibilities

You must:

1. Provide accurate health information
2. Follow treatment recommendations
3. Report adverse effects
4. Attend scheduled appointments
5. Pay for services

6. Appointments and Scheduling

6.1 Booking

1. Online scheduling available
2. Confirmation required
3. Rescheduling allowed with notice
4. Time zones clearly indicated

6.2 Cancellation Policy

1. 24+ hours: No charge
2. 2-24 hours: 50% charge
3. <2 hours: Full charge
4. No-shows: Full charge

6.3 Provider Availability

1. Not guaranteed 24/7
2. Emergency services not provided
3. Scheduled appointments only
4. On-call services limited

7. Payment Terms

7.1 Payment Required

1. At time of service
2. Before prescription issuance
3. For all consultations
4. Including no-shows

7.2 Accepted Payment Methods

1. Major credit cards
2. ACH/Bank transfer
3. Digital wallets
4. Payment plans (approved vendors)
5. HSA/FSA cards

7.3 Insurance

1. May not cover services
2. Your responsibility to verify
3. Direct billing not guaranteed
4. Superbills provided upon request

8. Prescriptions

8.1 Prescription Services

1. Require valid consultation
2. Subject to medical judgment
3. State regulations apply
4. No guarantees of approval

8.2 Controlled Substances

1. DEA regulations followed
2. Appropriate evaluations required
3. Monitoring required
4. Early refills prohibited

8.3 Pharmacy Selection

1. Your choice of pharmacy
2. E-prescribing when available
3. Transfer assistance provided
4. Delivery options vary

9. Privacy and Confidentiality

9.1 HIPAA Compliance

1. Protected health information secured
2. Minimum necessary standard
3. Authorized disclosures only
4. Rights per Privacy Policy

9.2 Communications

1. Secure platforms used
2. Encryption employed
3. Email limitations disclosed
4. Text messaging optional

10. Informed Consent

10.1 Telehealth Consent

You understand:

1. Technology limitations
2. Privacy risks
3. Not for emergencies
4. In-person care may be needed

10.2 Treatment Consent

1. Risks and benefits explained
2. Questions answered
3. Voluntary participation
4. Right to refuse

11. Intellectual Property

11.1 Our Property

All content owned by us:

1. Medical protocols
2. Educational materials
3. Website content
4. Trademarks and logos

11.2 Your License

Limited license to:

1. Access services
2. View content
3. Personal use only
4. No commercial use

12. Prohibited Conduct

12.1 You May Not:

1. Misrepresent identity
2. Share accounts
3. Disrupt services
4. Violate laws
5. Harass staff
6. Misuse prescriptions
7. Record without consent

12.2 Consequences

Violations may result in:

1. Service termination
2. Legal action
3. Reporting to authorities
4. No refunds

13. Disclaimers

13.1 No Warranties

Services provided "AS IS" without warranties of:

1. Specific outcomes
2. Continuous availability
3. Error-free operation
4. Complete satisfaction

13.2 Medical Disclaimer

1. No guaranteed results
2. Individual results vary
3. Not for emergencies
4. Professional judgment applied

14. Limitation of Liability

14.1 Damages Limited

Our liability limited to:

1. Amount paid for services
2. Direct damages only
3. No consequential damages
4. No punitive damages

14.2 Exclusions

Not liable for:

1. Technology failures
2. Third-party actions
3. Your equipment issues
4. Following medical advice

15. Indemnification

You agree to indemnify us from:

1. Your violations of Terms
2. Misuse of services
3. False information
4. Illegal activities
5. Third-party claims

16. Dispute Resolution

16.1 Process

1. Good faith negotiation
2. Mediation if needed
3. Arbitration as last resort
4. Class actions waived

16.2 Governing Law

1. California law applies
2. Federal law where applicable
3. Venue in Los Angeles County

17. Changes to Terms

17.1 Our Rights

We may:

1. Update Terms anytime
2. Post changes online
3. Notify of material changes
4. Require re-acceptance

17.2 Your Options

1. Accept new Terms
2. Discontinue use
3. Request clarification

18. Termination

18.1 Your Rights

1. Cancel anytime
2. Request record transfer
3. Settle outstanding balances

18.2 Our Rights

Terminate for:

1. Non-payment
2. Terms violations
3. Inappropriate behavior
4. Legal requirements

18.3 Effects

Upon termination:

1. Access ends
2. Balances due immediately
3. Records retained per law
4. Prescriptions not refilled

19. General Provisions

19.1 Entire Agreement

These Terms constitute entire agreement superseding prior agreements.

19.2 Severability

Invalid provisions severed; remainder enforced.

19.3 Waiver

No waiver unless written and signed.

19.4 Assignment

You may not assign rights; we may assign freely.

19.5 Force Majeure

Not liable for circumstances beyond reasonable control.

20. Contact Information

Virtual Concierge MD

Theressia L. Washington, MD, P.C.

9663 Santa Monica Blvd, Suite 957

Beverly Hills, CA 90210

General: (310) 275-8377

Email: legal@virtualconciergemd.com

Website: virtualconciergemd.com

By using Virtual Concierge MD services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

Last Updated: July 3, 2025

Version: 1.0