Dr Tess of Beverly Hills/Virtual Concierge MD
Effective September 2, 2026 | Supersedes July 3, 2025
This is a cash-pay practice. Payment is due at the time of service. This policy explains when refunds are and are not available.
Healthcare services are excluded from the FTC's cooling-off rule. There is no automatic right to cancel a healthcare service, except as described here or as required by law.
Before your visit:
Cancellation timing | Refund |
24+ hours in advance | Full refund |
2–24 hours in advance | 50% refund |
Under 2 hours | No refund |
No-show | No refund |
After your visit begins: No refund. Once a physician has begun your evaluation, the service has been delivered.
Our side — platform failure, physician connectivity, scheduling error: full refund or free reschedule, your choice.
Your side — your internet, your device, untested equipment: standard cancellation terms apply. We will always try to reschedule you.
Membership months already begun are not refunded. Cancellation takes effect at the end of your current paid month, and you keep access through that date. No cancellation fee. See our Subscription & Auto-Renewal Terms.
The TessMD Metabolic Maintenance Transition ($499) is refundable in full if cancelled before the transition visit begins. Once the visit has occurred or labs have been ordered, it is not refundable.
Fees are for physician evaluation, management, and professional time — not for a particular result.
The following are not grounds for refund, because the service you paid for was delivered:
Booking a consultation never guarantees a prescription. A visit that concludes with a recommendation against medication is a completed medical service.
This section does not limit your rights regarding billing errors, duplicate charges, services not provided, or technical failures on our end, and it does not limit any right you have under law or any claim regarding the quality of medical care.
Medications are billed by your pharmacy. Laboratory testing is billed by the laboratory. Supplements are sold through Fullscript and meal plans through LivingPlateRx. Refunds for those purchases are governed by those vendors' policies, not ours. We cannot refund a charge we did not collect.
Corrected promptly and refunded in full. Under California law, duplicate payments are refunded within 30 days of request, or within 90 days if we discover the duplicate ourselves. No request is needed for an obvious duplicate.
Email: billing@virtualconciergemd.com
Phone: 1(310) 275-8377
Mail: 9663 Santa Monica Blvd, Suite 957, Beverly Hills, CA 90210
Include your name, date of service, and the reason. We respond within three business days. Approved refunds are returned to the original payment method within five to ten business days; card refunds may take one to two billing cycles.
Ask for review by the practice owner. You may also dispute a charge with your card issuer, or pursue any other remedy available to you. Nothing here waives your rights.
As a self-pay patient you are entitled to a written estimate of expected charges before scheduled services. If your bill is $400 or more above your estimate, you may dispute it. See our Good Faith Estimate Notice.