Non-Discrimination Statement

Effective Date: July 3, 2025

Last Updated: July 3, 2025

Our Non-Discrimination Commitment

Virtual Concierge MD complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. This practice does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

Your Civil Rights

Civil rights are personal rights guaranteed and protected by the U.S. Constitution and federal laws enacted by Congress, including:

1. Civil Rights Act of 1964
2. Americans with Disabilities Act of 1990
3. Section 504 of the Rehabilitation Act of 1973
4. Age Discrimination Act of 1975
5. Section 1557 of the Affordable Care Act

Under these laws, all persons in the United States have a right to receive health care and human services in a nondiscriminatory manner.

Protected Characteristics

We Do Not Discriminate Based On:

1. Race
2. Color
3. National origin
4. Age
5. Disability
6. Sex (including pregnancy, sexual orientation, and gender identity)
7. Religion
8. Marital status
9. Military/veteran status
10. Political beliefs
11. Familial or parental status
12. Genetic information
13. Any other characteristic protected by law

Our Inclusive Practices

Language Assistance Services

Virtual Concierge MD provides FREE language assistance services including:

1. Qualified interpreters
2. Information in other languages
3. Translation of vital documents
4. Telephone interpretation services
5. Video remote interpretation

Disability Accommodations

We provide FREE aids and services to people with disabilities including:

1. Qualified sign language interpreters
2. Written materials in other formats:
3. Large print
4. Audio recordings
5. Electronic formats
6. Other accessible formats
7. Assistive technology access
8. Physical accessibility accommodations

How to Request Services

Language Assistance

If you need language assistance services, contact:

1. Phone: (310) 275-8377
2. Email: support@virtualconciergemd.com
3. In person at any appointment

Disability Accommodations

To request accommodations:

1. Call ahead: (310) 275-8377
2. Email: accessibility@virtualconciergemd.com
3. Request during scheduling

LGBTQ+ Affirmation

Our Commitment

We explicitly welcome and affirm:

1. Lesbian, gay, bisexual, transgender, and queer patients
2. All gender identities and expressions
3. All sexual orientations
4. Chosen families and support persons
5. Preferred names and pronouns

Inclusive Care Includes:

1. Using your chosen name and pronouns
2. Respecting your identified support system
3. Providing culturally competent care
4. Maintaining confidentiality
5. Creating a safe, welcoming environment

Filing a Discrimination Complaint

If You Believe You've Been Discriminated Against

Step 1: Contact Our Compliance Officer

Compliance Officer

Virtual Concierge MD

9663 Santa Monica Blvd, Suite 957

Beverly Hills, CA 90210

Phone: (310) 275-8377

Fax: (310) 276-8377

Email: compliance@virtualconciergemd.com

You can file a grievance:

1. In person
2. By mail
3. By fax
4. By email
5. By phone

Step 2: We Will Help You

1. Our Compliance Officer is available to help you file a grievance
2. We provide forms in accessible formats
3. We offer assistance completing forms
4. No retaliation for filing complaints

Federal Civil Rights Complaint

You can also file a civil rights complaint with:

U.S. Department of Health and Human Services

Office for Civil Rights

Centralized Case Management Operations

200 Independence Avenue, SW

Suite 515F, HHH Building

Washington, D.C. 20201

Phone: 1-800-368-1019

TDD: 1-800-537-7697

Fax: 1-202-619-3818

Online Portal: https://ocrportal.hhs.gov/ocr/portal/lobby.jsf

Email: OCRComplaint@hhs.gov

Complaint forms available at: http://www.hhs.gov/ocr/office/file/index.html

Language Taglines

ATTENTION: If you speak another language, language assistance services, free of charge, are available to you. Call (310) 275-8377.

ATENCIÓN: Si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al (310) 275-8377.

注意：如果您使用繁體中文，您可以免費獲得語言援助服務。請致電 (310) 275-8377。

CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số (310) 275-8377.

주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다. (310) 275-8377 번으로 전화해 주십시오.

PAUNAWA: Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad. Tumawag sa (310) 275-8377.

[Additional language taglines available upon request]

Auxiliary Aids and Services

Available Upon Request:

1. Sign language interpreters
2. TTY/TDD services
3. Assistive listening devices
4. Materials in Braille
5. Large print materials (18+ point font)
6. Screen reader compatible documents
7. Audio recordings
8. Extended appointment times
9. Written notes of verbal instructions

Physical Accessibility

Our Facilities Feature:

1. Wheelchair accessible entrances
2. Accessible parking spaces
3. Accessible restrooms
4. Adjustable examination tables
5. Accessible medical equipment
6. Clear pathways and signage

Cultural Competency

Our Commitment Includes:

1. Ongoing staff training
2. Cultural sensitivity education
3. Implicit bias awareness
4. Trauma-informed care
5. Patient-centered approach

No Retaliation Policy

Virtual Concierge MD will not:

1. Retaliate against anyone who files a complaint
2. Intimidate or threaten complainants
3. Take adverse action for opposing discrimination
4. Penalize participation in investigations

Compliance Monitoring

We regularly:

1. Review our practices
2. Update policies
3. Train staff
4. Audit accessibility
5. Seek patient feedback
6. Implement improvements

Questions or Concerns

For questions about our non-discrimination policy or to request assistance:

Virtual Concierge MD

Compliance Officer

9663 Santa Monica Blvd, Suite 957

Beverly Hills, CA 90210

Phone: (310) 275-8377

Fax: (310) 276-8377

Email: compliance@virtualconciergemd.com

Office Hours:

Monday - Friday: 9:00 AM - 5:00 PM PST

24/7 Emergency Language Line Available

Virtual Concierge MD is committed to providing equal access to quality healthcare for all individuals.