Dr Tess of Beverly Hills/Virtual Concierge MD
Theressia L. Washington, MD, P.C.
Effective September 2, 2026
This statement explains how we collect, use, and protect information in connection with our text messaging service. It applies to everyone who receives text messages from us.
We do not collect the content of messages you send to other people, your location, or your contacts.
To deliver the messages you consented to receive, to maintain proof of consent as the law requires, to honor opt-out requests, and to monitor service reliability.
We share your name and mobile number with the messaging vendor that transmits messages on our behalf, under a written agreement requiring them to protect your information and use it only as we direct.
We do not sell your mobile phone number or your message data.
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third party except the subcontractors that deliver the messaging service.
We may disclose information as required by law, in response to lawful process, or to protect health or safety.
Up to 10 messages per month. Frequency varies with your care needs and appointments.
Message and data rates may apply. We do not charge you for messages; your mobile carrier may.
Messages are sent between 8:00 AM and 9:00 PM local time, except for appointment-day reminders and urgent care-related notifications.
You may revoke consent by any reasonable means, not only by replying STOP. We honor opt-outs promptly and no later than ten business days.
Opting out does not affect your medical care. We will reach you by phone, portal, or mail instead.
Text messages that contain your protected health information are governed by our Notice of Privacy Practices.
Text messaging is not a secure channel. We limit clinical content in text messages to the minimum necessary. Use the secure patient portal for anything detailed.
Medical emergency — call 911.
Mental health crisis — call or text 988.
Do not use text to report urgent symptoms or request urgent medication changes. Do not send Social Security numbers, full payment card numbers, or passwords.
We retain consent records, message logs, and opt-out requests for at least four years. You may request a copy of your consent record.
We do not send messages to patients under 13. For minor patients, consent is provided by a parent or guardian, subject to state law on adolescent confidentiality.
Our messaging practices are designed to comply with the Telephone Consumer Protection Act and FCC rules, HIPAA, applicable state law in California, Illinois, Indiana, Montana, Nevada, and New York, and mobile carrier and industry messaging standards.
We may update this statement. The current version is posted at our Legal Center with a revised effective date.
Privacy Officer
privacy@virtualconciergemd.com | 1(310) 275-8377
9663 Santa Monica Blvd, Suite 957, Beverly Hills, CA 90210