Dr Tess of Beverly Hills/Virtual Concierge MD
Effective September 2, 2026 | Supersedes July 3, 2025
This page describes our telehealth services generally. Your signed Telehealth Informed Consent governs your care.
All care is delivered by Theressia L. Washington, MD, board certified in Family Medicine and licensed in California, Illinois, Indiana, Montana, Nevada, and New York.
You see the same physician every visit. There is no rotating care team.
Care may be delivered by live video, telephone where clinically appropriate, secure messaging, review of uploaded photographs or documents, and remote monitoring.
Services are available only to patients physically located in one of our six licensed states at the time of the visit. You must confirm your location at each visit. If you are elsewhere, the visit cannot proceed and will be rescheduled or refunded.
Tell us before your visit if you have moved or are traveling.
Telehealth works well for evaluation and management of many conditions, medication management and dose adjustment, chronic condition follow-up, laboratory ordering and interpretation, and continuity of care.
It cannot provide hands-on physical examination, procedures, imaging performed on site, or emergency care. Some conditions cannot be safely evaluated remotely, and your physician will tell you when you need to be seen in person and will refer you.
Telephone visits are available for some concerns where visual assessment isn't clinically necessary. Limitations:
Prescriptions are issued only after individualized evaluation and only when medically appropriate. Booking any visit does not guarantee a prescription.
We send prescriptions electronically to the pharmacy you choose. Medication cost is separate and paid to your pharmacy.
Under the DEA's fourth temporary extension of telemedicine flexibilities, Schedule II–V controlled substances may be prescribed by telehealth without a prior in-person examination through December 31, 2026, using two-way audio-video technology for a legitimate medical purpose. A permanent DEA rule is pending, and we will notify affected patients of any change.
Controlled substance prescribing requires a separate Controlled Substance Agreement, prescription monitoring program review, and possible drug screening. Your physician may decline to prescribe when it is not clinically appropriate.
You need a device with a working camera and microphone, a reliable connection, and a private location. Your physician may reschedule or change format if quality is inadequate for safe care.
We use HIPAA-compliant platforms with business associate agreements in place. We do not use consumer video tools that lack such agreements.
Communications are encrypted and access is limited to authorized personnel. No electronic transmission can be guaranteed completely secure. You will be told if anyone else is present on our side, and you may exclude anyone unnecessary from yours.
Telehealth is not for emergencies.
Call 911 or go to the nearest emergency room for chest pain, difficulty breathing, severe bleeding, suspected stroke, severe allergic reaction, serious injury, or any condition needing immediate hands-on evaluation.
For thoughts of suicide or self-harm, call or text 988.
Have a plan for local emergency care. Our responsibility does not extend to emergency response.
Cash-pay. Payment due at time of service. You have the right to a Good Faith Estimate. Membership programs renew automatically and may be cancelled at any time — see Subscription & Auto-Renewal Terms.
Telehealth visits are documented to the same standard as in-person care. We use more than one electronic health record platform across service lines. Your complete record includes information from every system in which you receive care, and a records request will produce from all of them.
You may withdraw consent to telehealth at any time without affecting future care, request in-person care instead, receive the same standard of care as in person, access your records, and receive free interpretation services, including ASL, on request.
1(310) 275-8377 | support@virtualconciergemd.com
9663 Santa Monica Blvd, Suite 957, Beverly Hills, CA 90210